Frequently Asked Questions

Everything you need to know about working with Northbyte Web Studio. Can't find your answer? Just call or email - we're always happy to help.

Pricing & Packages

How much does a website cost?

Our websites start at $1,500 for a professional 5-page site with SEO setup, mobile-responsive design, and 30 days of support. The exact price depends on:

  • Number of pages needed
  • Custom features (booking systems, forms, integrations)
  • Content complexity (copywriting, image sourcing)
  • E-commerce functionality

We always provide transparent quotes with no hidden fees. What we quote is what you pay.

Do you offer payment plans?

Yes! We offer flexible payment options:

  • Standard: 50% deposit, 50% on completion
  • Monthly Plans: Available for projects over $3,000
  • Custom: We can work with your budget

We're a small business too - we understand cash flow matters.

Are there any ongoing fees?

No monthly platform fees. You own your website completely. The only ongoing costs are:

  • Domain name (~$20-30/year)
  • Hosting (~$10-50/month depending on your needs)
  • Optional maintenance package if you want ongoing support

We never lock you into subscriptions or hold your site hostage.

What's included in the price?

Every website package includes:

  • Mobile-responsive design
  • SEO-optimized structure
  • Professional copywriting
  • Fast performance optimization (95+ PageSpeed)
  • Google Analytics setup
  • Contact forms and lead capture
  • WCAG 2.2 AA accessibility compliance
  • 30 days of free support after launch

Timeline & Process

How long does it take to build a website?

Most projects are completed in 2-3 weeks from kickoff to launch. Here's the typical timeline:

  • Week 1: Discovery call, planning, content gathering
  • Week 2: Design, development, copywriting
  • Week 3: Review, revisions, testing, launch

Complex projects with custom features may take 3-4 weeks. We'll give you an exact timeline after our discovery call.

What's your design process?

We follow a simple 3-step process:

  1. Discovery: We discuss your goals, audience, competitors, and vision
  2. Design & Build: We create your site, write copy, and develop everything
  3. Launch: We test thoroughly, make final tweaks, and go live

You're involved at key milestones, but we handle all the technical work.

How many revisions do I get?

We include 2 rounds of revisions in every project. This is usually more than enough because we get your vision right from the start through our discovery process.

Additional revision rounds can be added for a small fee if needed.

What if I need my site urgently?

We can accommodate rush projects for an additional fee. If you need your site live in 7-10 days, let us know and we'll see if we can make it work.

✍ Content & Design

Do I need to provide content and images?

No! We handle everything:

  • Copywriting: We write professional, conversion-focused copy for all pages
  • Images: We source high-quality stock photos or optimize your existing images
  • Branding: We work with your existing brand or help create one

If you have content or photos you want to use, great! If not, we've got you covered.

Can I see examples of your work?

Absolutely! Check out our portfolio page to see real projects we've built for Melbourne businesses. You'll see the quality of design, speed, and functionality we deliver.

What if I don't like the design?

We start with a thorough discovery process to understand your vision, so this rarely happens. But if you're not happy, we'll revise until you are - or give you a full refund. Your satisfaction is guaranteed.

Will my website work on mobile phones?

100% yes. Every site we build is mobile-first, meaning it's designed for phones first, then scaled up. Over 70% of web traffic is mobile - we never forget that.

Technical & Maintenance

Can I edit the site myself?

Yes! We can build your site with simple content management tools, or we'll show you how to make basic text and image updates yourself. You'll never need to pay us for small changes if you don't want to.

What if I need changes after launch?

You get 30 days of free support for minor tweaks and fixes after launch. After that:

  • Small updates: We can handle on request (quoted per task)
  • Maintenance package: $150-300/month for ongoing updates and support
  • DIY: You can make changes yourself with the tools we provide
Do you provide hosting?

We can recommend reliable hosting providers and help you get set up, but we don't provide hosting ourselves. This keeps costs low and means you're not locked into our services.

We'll help you choose the right hosting based on your budget and needs.

Is my website secure?

Yes. Every site includes:

  • SSL certificate (HTTPS encryption)
  • Secure forms and data handling
  • Best practice security measures
  • Regular backup recommendations
Will my site be accessible?

Absolutely. We build every site to meet WCAG 2.2 AA accessibility standards. This means:

  • Keyboard navigation
  • Screen reader compatibility
  • Proper color contrast
  • Alt text for images
  • Semantic HTML structure

Accessibility isn't optional - it's how we build.

🔍 SEO & Marketing

Will my website rank on Google?

We build every site with SEO best practices, but ranking depends on many factors including your industry, competition, and content strategy.

What we guarantee:

  • Proper site structure and meta tags
  • Fast loading speed (95+ PageSpeed)
  • Mobile-friendly design
  • Schema markup for search engines
  • Optimized images and content

For ongoing SEO campaigns, check out our SEO services.

Do you offer SEO services?

Yes! We offer local SEO packages starting at $800/month that include:

  • Google Business Profile optimization
  • Local keyword targeting
  • Content strategy and creation
  • Monthly ranking reports
  • Ongoing optimization

Learn more about our SEO services →

Do you set up Google Analytics?

Yes, Google Analytics setup is included in every website project. You'll be able to track:

  • Visitor numbers and behavior
  • Where your traffic comes from
  • Which pages perform best
  • Conversion goals

🤝 Working Together

Who will I be working with?

You'll work directly with me - the founder. No account managers, no outsourced teams. Just straightforward communication with the person actually building your site.

Do you work with businesses outside Melbourne?

Yes! While we're based in Melbourne, we work with clients across Victoria and Australia. Most communication happens via phone, email, and video calls anyway.

What industries do you work with?

We specialize in small businesses across all industries:

  • Trades & construction
  • Professional services (lawyers, accountants, consultants)
  • Health & wellness
  • Hospitality & food
  • Retail & e-commerce
  • Logistics & transport

If you're a small business owner, we can help.

What if I'm not tech-savvy?

Perfect - most of our clients aren't! We explain everything in plain English, handle all the technical stuff, and make sure you feel confident managing your site.

Still Have Questions?

Can't find what you're looking for? Give us a call or send an email. We're always happy to chat - no pressure, no sales pitch.